Refund Policy

To be eligible for a return, your item must be Damaged! You’ll also need the receipt or proof of purchase and pictures of the damaged product. 

To start a return, you can contact us at waifucosmetics@gmail.com. If your return is accepted, we’ll send you a refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at waifucosmetics@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received proof of the damaged item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.